Seamless Customer Connectivity Providing Multi-Channel Support
Symphony platform empowers customers to reach your contact center from everywhere
Symphony is the powerful Solix multi-channel customer service platform that enables contact center agents to support prospect and customer communication through a myriad of inbound and outbound channels.
Solix is helps government and commercial organizations acquire customers and more deeply engage them in complex programs. We bring a track record of eligibility determination, case management, and world class customer care experience to diverse organizations.
Solix offers client assistance programs and tools that improve communication with your customers while driving measurable improvements in large scale program productivity and efficiency. As an experienced business process outsourcing partner to a wide range of governmental and commercial organizations, Solix understands that empowering customers to reach you through the channel where they are most comfortable equals improved customer experiences.
Achieve Greater Customer Connectivity
Symphony provides best-in-class multi-channel communication technology that integrates all your inbound and outbound customer communication. Our platform linked to our U.S. based contact centers ensures reliable and secure service.
Multiple Channels, One Unified Customer Record
Symphony empowers customers to start a conversation in one channel and continue it in another. Our unified customer contact technology allows all prospect or customer communication to be linked and archived allowing for seamless conversations across multiple communication platforms.
Symphony features unified multi-channel routing and contact center workforce optimization made possible by cloud based technology. The platform acts as an interaction management suite that empowers agents to positively and productively interact with customers across multiple channels.
Solix understands the importance of intelligent customer interaction routing with integration into back-end CRM systems to improve workforce productivity while supporting program trend and performance analysis over time.
A Powerful Customer Value Proposition
Symphony provides myriad benefits including:
- Richer Engagement — Contact Center agents have access to four different communication channels at once
- Faster Response Time — Agents can respond more quickly to inbound and outbound prospect/customer inquiries
- Seamless Connectivity — Conversations started in one channel can be continued in another
- Detailed Reporting — Analytics, reporting, and trend analysis to address customer issues and improve process efficiencies
Unify Your World with Symphony
At Solix we strive to improve people’s lives by helping to connect them to the vital programs the need the most! Let Solix show you how to drive increased contact center efficiency plus more satisfied customer experiences with best-in-class Symphony technology and world class contact center agents.
Customer Communication Management
Symphony ensures the quality of the customer experience remains high
VOICE
Agents can engage directly via live in-bound and outbound real time voice conversations
EMAIL
Agents can initiate or respond using one of today’s most preferred communication methods
TEXT
More and more consumers are opting for SMS/MMS mobile initiated text communication
LIVE CHAT
Increasingly becoming the #1 preferred channel for many time challenged consumers
