Laser Focused on Supporting Large-Scale Government Sponsored Programs
Tech + Human Touch Business Services Support
Complex Federal, state, and local government programs require outsourced business service partners that are highly responsive, focused on best practices, and experts in regulatory requirements.
Government agencies expect outsourced business service partners to demonstrate an unwavering focus on detail. Solix delivers on these expectations.
For more than 20 years, Solix has designed precise eligibility determination, case management, and large-scale programmatic support solutions across a broad range of public assistance and financial subsidy programs. From data security to compassionate customer care, Solix focuses on the details that are critical to program success.
Our diligence and expertise position us as a leading provider of Business Process Outsourced (BPO) services to a broad range of governmental organizations.
Solix works hard to support the operational and business challenges of government mandated programs designed to support families all across the nation.
As a leading BPO services provider, Solix understands the delicate balance that must be maintained between customer satisfaction and the need to manage costs and program efficiency.
Decades of Business Services Support to Governmental Agencies
For decades Solix has worked with federal, state, and local governmental agencies to help them with in the areas of program deployment, operational day-to-day management and reporting.
Download PDF- Program Design — Collaborative support developing and deploying detail intensive programs
- Case Management — Precise application processing and eligibility determination services
- Customer Care — Omni-channel equipped contact centers providing multiple communication options
- Technology — Highly customizable business process management platform enabling integrated support programming
- Data Security — Highly secure and redundant protocols to satisfy the most demanding industry standards
- Growth Programming — Business intelligence and program analytics solutions combined with customer outreach and acquisition assistance.
Industry Insights and Experience
Solix expertly supports large-scale disaster relief initiatives as well as targeted financial assistance programs. We fully understand the responsive customer support and program integrity/security that governmental agencies demand.
Our multi-industry experience has afforded us opportunities to help numerous governmental agencies improve program efficiencies and customer outcomes. We are experts in compliance monitoring and data security that are essential to program success.
We deliver measurable impacts:
- 800+ US based associates
- Extensive program design and implementation across industries
- Multiple US based Contact Centers
- 2 million+ calls annually with 99% measured accuracy
- 600+ Contact Center Agents
- Multilingual customer care program support
- World-Class Net Promoter scores (NPS)
- 20M+ applications reviewed
- Technology to support <5 minute eligibility determinations
- Waste, Fraud, and Abuse controls, including – geo-targeting tools to identify trends and indicators.
The Solix Difference
For more than 20 years Solix has supported government based public assistance and subsidy programs including:
Lifeline – Large scale landline, cellular, and broadband low income assistance telecom programs
Recovery Programs – Solix provided eligibility determination and funds distribution for Hurricane Sandy victims
Effective support of large-scale, targeted government administered programs demands outsourced service providers that provide end-to-end scope support. Solix provides a range of mission critical capabilities including:
- Program design management and reporting
- E-Rate programs for schools and libraries
- Regulatory compliance management
- Billing and collections expertise
- Monitoring and real time program reporting
- Multiple US based support centers
Benefit from Precise Execution
Let Solix show you how we can help you implement complex, large-scale support programs while delivering improved program metrics for your organization. When efficiency, attention to detail, and customer satisfaction are key…count on Solix.
Core Services include:
Administering Public Assistance Programs
Education – Services include consulting services and developing system solutions in the areas of student information, special education tracking, time studies and Medicaid administrative claiming, reimbursement billing and cost settlement.
Health & Human Services Programs
Health & Human Services – Services include program consulting, federal claiming and regulatory compliance, cost allocation, financial management, rate setting, and healthcare consulting in Medicaid, Title IV-E, CHIP, TANF, SSI, Medicare, and a wide range of block grant funding areas. Consulting experience includes revenue management services in mental health, child welfare, developmental disability, substance abuse, public health, financial assistance, child care, juvenile justice, long term care services and drug and alcohol services.
Providing Systems for Public Programs
Systems – Web-based systems include support for case management, financial management, child welfare (SACWIS and CCWIS), Medicaid (MMIS), third party claims management (TPA), county finance information systems (CFIS), and cost allocation.
Focused on the Needs of Governmental Programs
We help manage complex programs by providing a range of critical outsourced business services:
Program Design
Collaborative support developing and deploying large-scale regulatory programs
Claims Processing
Precise application and eligibility processing services
Customer Care
Multi-lingual and omni-channel contact center support
Eligibility Determination
Automated and manual eligibility determination and case management support
Funds Disbursement
Accountable funds management + secure disbursement support
Compliance
Detailed compliance management and reporting systems/protocols
