Powerful Tools to Meet the Needs of the Electric, Gas, and Water Utilities

A Diverse Business Services Platform Empowering Utility Service Providers

Solix delivers services that help utilities ensure customer satisfaction while accelerating large-scale program operations.

We understand the specific needs of integrated, municipal, and regional power utilities.

Solix offers solutions to support the operational and business challenges of electric, gas, and water utilities in delivering vital services to diverse populations.

We understand the delicate balance that must be maintained to drive customer satisfaction while simultaneously managing costs and program efficiency.

Focused on the Needs of the Utility Industry

For the past two decades, Solix has helped a broad range of utilities manage complex, low-income utility assistance programs while delivering operational efficiency.

Solix offers a broad array of highly scalable outsourced business process serviced geared to the needs of utility companies nationwide.

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  • Program Design — Collaborative support developing and deploying population- specific programs and initiatives
  • Case Management — Secure application intake and processing and expert eligibility determination delivered with compassion and care
  • Customer Care — Multi-channel contact centers provide customized and technology-driven customer support
  • Technology — Powerful platforms provide mission critical program support
  • Growth Programming — Strategic business intelligence tools and analytics support the customer experience and program outcomes

Industry Insights and Experience

Our utilities industry experience has afforded us opportunities to help public and private energy providers improve program efficiencies and business impact.

We strive to be trusted business services partners to a broad array of utility companies. We understand the importance of compliance monitoring and data security critical to the utilities industry.

We understand the power industry and its need for precise program management, efficiency, and strict compliance with state, local, and federal regulations.

Leverage Analytics to Improve Targeting

Our Intuition business intelligence tool helps contextualize and analyze large amounts of data often associated with complex utilities programs. It helps decision makers quickly identify trends and issues so they can make informed program expansion decisions and better manage waste, fraud, and abuse.

Solix works with clients to combine and analyze multiple information feeds and data sources to illustrate potential program growth and cost saving opportunities.

We know utilities seek speed and efficiency in program deployment and management. Let Solix show you how we can help you improve complex program management, improve overall efficiencies, and reduce operational costs.

Delivering impact across the power industry

  • Helped deliver discounted energy to millions of qualified low income households
  • 2 million+ calls handled by our contact centers annually
  • Respond to over 20,000 multilingual inbound calls annually
  • 600+ call center agents
  • Help deliver millions/year of discounts
  • Facilitate large-scale Customer Assistance Program (CAP) eligibility determinations

An Array of Utilities Industry Support

We help utilities manage complex programs while driving new business expansion across your household population.

ENERGY REBATES/DISCOUNTS
Rebate program eligibility determination, enrollment, and application processing assistance

CUSTOMER ACQUISITION
Geo and micro household targeting tools to support new business development efforts

CUSTOMER CARE
Inbound and outbound "white glove" contact center support

PROMOTIONAL PROGRAMS
Assistance attracting + enrolling customers in special promotional and business building initiatives

WEATHERIZATION PROGRAMS
Prospecting + appointment setting to help commercialize weatherization programs

CASE MANAGEMENT
CAP (Customer Assistance Program) + CRP (Customer Responsibility Program) screening, eligibility determination, and benefits processing

Eligibility and Compliance Specialists

The Solix proprietary Assist-U Program is specially designed to support the needs of retail and municipal utilities everywhere. It supports an array of activities associated with the operational and customer support requirements of utility based discount and low-income assistance programs. Assist-U ensures compliance and precision is applied to the delivery of government energy subsidies to consumers who need it most!

Our highly skilled customer service representatives are trained to qualify and process eligible applicants while also monitoring for and detecting waste, fraud, and abuse.

Click the button below to learn more about the Assist-U Program.

Learn more about our Assist-U Program
Contact Solix Today!