The Solix Blog

Insights and innovation from Solix, Inc., an industry leader in connecting people to programs for essential government and commercial services.

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Dealing with FCC Lifeline Reform: The Importance of Investing in Eligibility Screening Services

June 20, 2016

The Lifeline program, which provides discounted telephone services and hardware to qualified individuals, depends heavily on the ability of your team to recertify existing subscribers and identify new applicants who may be eligible for this […]

Outsource Healthcare Program Management: Ensure PCI Security Standards & HIPAA Compliance

June 20, 2016

Protecting personal client information is more complex today than ever before. And while PCI security standards and HIPAA actively ensure that consumer information is kept safe and secure, these regulations mean organizations and programs must […]

The Value of an Individual Contact: Investing in Your Contact Center Services

June 20, 2016

Businesses thrive on strong, long-term customer relationships. Losing just one prospective client can be absorbed in the short term, but, it is important for an organization to think about the long term financial implications associated […]

Is Your Organization Prepared to Weather the Healthcare Storm?

June 20, 2016

For the healthcare industry, January 1, 2014 promises to be a challenging time as the influx of new members increase exponentially. As healthcare providers, you know all too well how a sharp increase in service […]

Going the Extra Mile to Engage with Consumers

June 20, 2016

Consider this: there are currently 82.2 million smartphone users in the U.S. And 48 percent of those users check their smartphones more than 10 times per day. With so many people glued to their phones, […]

The Importance of Mapping the Customer Journey

June 20, 2016

Those in the greater New York and New Jersey areas know all too well how utility companies struggled to serve them in the weeks and months following recent natural disasters, even requiring back-up services from […]

Maximizing Telemedicine Aid for Rural Health Care Providers to be discussed by Solix, Inc. at NRHA Conference in Minneapolis May 11-12

June 20, 2016

Hospitals, clinics, local health departments and others serving rural communities are invited to meet with Solix, Inc. at the National Rural Health Association’s (NRHA) Annual Conference and receive a personalized risk-free assessment of their potential […]

Why Utility Companies Need a Customer Contact Management Strategy

June 20, 2016

No matter how long you have been in business, putting the customer first means taking a holistic approach to what, when and how you best communicate with your customers. This approach is imperative because if […]

Abandoned Calls = Abandoned Customers

June 20, 2016

Picture this: a customer, who is running a high fever but still tasked with getting through an impossibly busy day, still manages to take the time to stop and call your office to discuss a […]

Rural Health Care Providers Seeking Broadband Assistance for Telemedicine Meeting with Solix, Inc. at NARHC Institute in San Antonio

June 20, 2016

Increasing rural health care access through telemedicine and discounted broadband will be a primary focus as providers meet with Solix, Inc. for complimentary customized assessments during the National Association of Rural […]