These success stories are representative of the experiences and results achieved for hundreds of clients in the government and commercial sectors.
The largest law enforcement agency in a heavily populated northeastern state had more than 16M
critically important paper-based documents that were decades old, at risk of natural deterioration, and taking up more than 20,000 square feet of physical space. These vital records needed to be securely digitized, preserved, and converted under strict security guidelines. Read how our solutions met all client goals.
One of the largest school districts in the Southwest found that the Medicaid billing system they were using was not equipped to handle a critical regulation requirement. The district was searching for an electronic service capture and tracking system with the support to meet the district’s expectations. Read how our solution met district needs and expectations.
One of the largest school districts in the country needed a solution to increase federal revenue recovery, and to identify and implement operational efficiencies and compliance enhancements for Medicaid claims processing for special education services. Read how we helped our customer realize improved efficiencies and results.
Solix is helping to provide critical support services that help maximize program efficiency and produce the desired results of small business grant programs providing COVID recovery assistance. We provide end-to-end support from initial program design and system development to document intake and management, application review, and applicant outreach all in multiple languages.
Government entities are choosing Solix to help their communities receive housing assistance to eligible residents. Solix has rapidly and successfully implemented a range of COVID-19 and CARES Act response projects; encompassing multilingual end user web portals, application intake and review, customer service, payment processing, and audit file preparation.
A Texas municipality sought an experienced partner to help efficiently and accurately qualify, enroll and notify 45,000 participants eligible for its energy subsidy program. Leveraging proprietary technology to quickly filter and match application data points, Solix deployed income verification tools and provided high-touch customer care, and fulfillment services.
A state public utility commission was tasked with quickly implementing a solution to ensure residents who had lost their jobs as a result of the COVID-19 pandemic would not lose electricity service. The state needed a new and rapid solution to process applications for this assistance program as the existing unemployment infrastructure was strained due to the crisis.
A school applied to the federal ‘E-rate’ program to recover the cost associated with its lit fiber special construction project that totaled tens of thousands of dollars. As with most fiber funding requests, the school was subject to an in-depth review. Although the applicant was familiar with the program, the school did not have the experience, resources and time necessary to effectively manage the review process and respond.
One of the largest U.S. telecoms was operating a mature low cost broadband program and needed a way to strategically plan for increases in applications and eligibility reviews/determinations. The primary goal was to use historical data trends to forecast and plan budgets while better aligning resources for expected surges in program activity.
One of the largest U.S. telecoms needed to determine what steps it could take to improve its approval percentage for individuals who would qualify for its discounted broadband services.
Primary goals were to increase enrollment and the percentage of applicants that were approved during their initial application process.
A county health department in Kansas was determined to implement cost saving strategies wherever possible and required a partner with the resources and expertise to examine available federal grants, assess their grant eligibility and fulfill all application requirements on their behalf. Also paramount was maximizing the allowable funding disbursement expeditiously.
A global telecommunications provider needed a partner with expertise in eligibility determination and customer contact services to design and administer its new Lifeline program. They had the phone, service plan and marketing ready, but sought expertise in Lifeline programs to effectively go to market and handle expected high response volume.
A northwestern regional telecommunications provider needed a solution to quickly design and deploy a Lifeline recertification platform to quickly renew its entire Lifeline subscriber base. They required a partner with expertise and a proven track record in Lifeline programs to deliver accurate, high recertification rates to comply with a new FCC order. Solix was selected to provide the needed support.
In the wake of the destruction to New York City homes caused by Superstorm Sandy, the Mayor’s Office of Housing Recovery Operations (HRO) launched the Build It Back Program to help New Yorkers repair, rebuild and elevate their homes. The HRO engaged Solix to serve as an extension of their organization and provide consultative expertise and other critical operational services.
The E-Rate program provides eligible schools and libraries access to affordable telecommunications and internet services. Applicants with the highest poverty levels are additionally eligible for connectivity-related equipment, such as web and email, servers, routers, etc. Solix provided end-to-end management of the program eligibility determination.
A leading national healthcare benefit provider needed help managing inbound customer inquiries regarding benefit plans, especially during busy open enrollment seasons. They also needed highly trained, licensed agents and automated solutions to support outbound initiatives aimed at growing revenue and retaining their existing customer base in a highly competitive market.
The low-income residential customer rate reduction program is a Texas state-level program established to provide electricity and telephone services at a reduced cost to over four million eligible residents. After working with a partner that managed the database of eligible electric customers, Solix was engaged to design and implement a more robust solution for both electric and telephone customers.
